Senior IT Service Delivery Manager

3 days ago


Gurgaon, Haryana, India IGT Solutions Full time

About the Role:

IGT Solutions seeks a highly skilled and experienced Senior IT Service Delivery Manager to lead our service operations team. This is an exciting opportunity for a seasoned professional to join our organization and drive success in a dynamic environment.

Key Responsibilities:

  • Lead and manage a team of IT professionals responsible for delivering high-quality services to our clients.
  • Develop and implement strategies to improve service delivery, reduce costs, and increase customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless service delivery and resolve issues efficiently.
  • Maintain strong relationships with clients, stakeholders, and internal teams to achieve business objectives.
  • Ensure compliance with regulatory requirements and industry standards.

Requirements:

  • Minimum 1 year of experience in IT service management, preferably in a leadership role.
  • Proven track record of improving service delivery, reducing costs, and increasing customer satisfaction.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Experience with service ticketing/tracking systems and remote control/remote assistance tools is a plus.

What We Offer:

  • A competitive salary range of ₹25 lakhs - ₹35 lakhs per annum, depending on experience.
  • A dynamic and collaborative work environment that fosters growth and development.
  • Ongoing training and support to enhance your skills and knowledge.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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