Senior IT Service Delivery Manager
3 days ago
About the Role:
IGT Solutions seeks a highly skilled and experienced Senior IT Service Delivery Manager to lead our service operations team. This is an exciting opportunity for a seasoned professional to join our organization and drive success in a dynamic environment.
Key Responsibilities:
- Lead and manage a team of IT professionals responsible for delivering high-quality services to our clients.
- Develop and implement strategies to improve service delivery, reduce costs, and increase customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless service delivery and resolve issues efficiently.
- Maintain strong relationships with clients, stakeholders, and internal teams to achieve business objectives.
- Ensure compliance with regulatory requirements and industry standards.
Requirements:
- Minimum 1 year of experience in IT service management, preferably in a leadership role.
- Proven track record of improving service delivery, reducing costs, and increasing customer satisfaction.
- Strong leadership, communication, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
- Experience with service ticketing/tracking systems and remote control/remote assistance tools is a plus.
What We Offer:
- A competitive salary range of ₹25 lakhs - ₹35 lakhs per annum, depending on experience.
- A dynamic and collaborative work environment that fosters growth and development.
- Ongoing training and support to enhance your skills and knowledge.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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