Workplace Experience Manager
6 days ago
About the Role: We are seeking an experienced Workplace Experience Manager to join our team. This role is responsible for leading the experience team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience.
Duties and Responsibilities:
- Curate a meaningful and personal experience for Boeing client employees and visitors that anticipates and exceeds expectations
- Develop location strategy documents that can be utilized by other functional teams to provide solutions
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees, and key stakeholders
- Work with relevant parties on space management through data analytics
- Develop client support feedback initiatives, e.g., FAQ
- Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely services
- Deliver an un-compromised client-colleague experience through curated events based on the employees' interests
- Build relationships with a workplace committee by engaging them through a monthly or quarterly forum
- Drive and develop the community by organizing social, engaging events that support the bank's sustainability, diversity, equity, and inclusion goals
- Understand the needs of the business and what drives the businesses you support
- Support and collaborate with the Workplace Team to deliver the shared vision
- Leverage Workplace App to engage with onsite employees
- Drive adoption by ensuring day-to-day updates and events remain relevant and engaging to all users
Requirements:
- 8 years of relevant experience in customer service, events, sales, or related industries
- Prior experience in co-working, corporate real estate, or start-up would be an advantage
- Proficient computer skills, such as MS Office, and email etiquette
- Excellent communication skills, both verbal and written
- University Degree holder
- Task skills: project management, events management, training, and development; planning and organizing; strong social media literacy; customer relationship management
- Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills
- Have a strong customer-service mentality with a passion for customer experience
- An organized team player who can build positive relations with colleagues, clients, and visitors
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