
Senior Client Service Professional
6 days ago
Boomlet is a communications and digital consultancy, helping brands build strong narratives.
We partner with businesses to manage reputation, create thought leadership, and deliver impactful campaigns across platforms.
Key Responsibilities
- Serve as a primary point of contact for client requirements and queries.
- Understand client objectives and ensure smooth communication.
- Support the team in maintaining positive client relationships.
- Assist in drafting communication materials such as briefing notes, presentations, and one-pagers.
- Gather insights, case studies, and industry news to support client deliverables.
- Contribute to thought-leadership and reputation management initiatives under guidance.
- Coordinate with internal teams (design, strategy, execution) to deliver quality outputs on time.
- Track deliverables, timelines, and ensure processes run smoothly.
- Provide operational support to the Unit Lead/Manager for client projects.
- Conduct basic research, competitor benchmarking, and trend tracking.
- Monitor industry and digital trends to identify potential communication opportunities.
- Spot small opportunities for growth within existing accounts.
- Support the team in preparing pitches and proposals.
- Assist in preparing performance reports with clear insights and learnings.
- Ensure reports are accurate, structured, and aligned with client expectations.
- 2–3 years of experience in client servicing, communications, PR, or related fields.
- Strong communication and coordination skills.
- Good writing and presentation abilities.
- Awareness of digital media, influencers, and media landscapes.
- Proficiency in MS Office.
The role offers an opportunity to work with a dynamic team, develop your skills, and contribute to the success of our clients.
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