Global Learning Program Specialist

2 weeks ago

Malappuram, Kerala, India beBeeCoordinator Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a skilled and adaptable individual to support learners in the LATAM region. As a Program Coordinator, you will be responsible for ensuring smooth delivery of our programs.

  • You will respond to inquiries from learners across various communication channels, providing timely and accurate resolutions to enhance their satisfaction.
  • You will collaborate with internal teams to manage program timelines and address learner concerns efficiently.
  • You will identify opportunities to improve program delivery and learner experience, implementing changes as needed.
Key Responsibilities
  • Learner Support: Respond to inquiries, resolve issues, and provide support across email, chat, WhatsApp, and voice channels.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
Requirements
  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.
Why Join Us

At Emeritus, you'll have the opportunity to make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

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