
Network Security Specialist
4 days ago
We are seeking a skilled and motivated individual to join our team as a Technical Support Specialist.
This role involves providing exceptional customer service, developing strong relationships with internal and external customers, and delivering timely solutions to complex technical problems.
The successful candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong understanding of network security principles and protocols.
The key responsibilities of this role include:
- Providing technical support via phone and web-based systems for customers across various regions.
- Analyzing and investigating customer-reported problems, and providing turnkey solutions through debugging, packet captures, and traffic flow analysis.
- Reporting and following up with engineering and development teams to address and resolve product issues.
- Owning and managing technical cases, recommending corrective actions based on troubleshooting and analysis.
- Running real-time phone or remote access sessions with customers.
- Familiarity with Fortinet's product line and technologies is highly desirable.
- Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
- Excellent troubleshooting and problem-solving skills in various OSI layer protocols.
- Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
- Working knowledge of Linux OS, virtualization technologies, and cloud computing.
- Experience in Python or any similar language is an advantage.
- Exemplary skills in oral and written communication, including the ability to speak clearly and persuasively.
- 6+ years of experience in the computer networking or security industry.
This is an exciting opportunity for individuals who are passionate about technology and customer service. If you have the required skills and qualifications, we encourage you to apply.
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