
Store Operations Director
1 day ago
About the Role:
The successful candidate will be responsible for overseeing the day-to-day operations of the branch, ensuring seamless functioning and excellent customer experience.
Main Responsibilities
- Opening the strong room on time and effectively managing inventory, stock levels, and display of jewelry.
- Updating staff attendance reports and addressing customer queries, complaints, and resolving issues promptly.
- Driving sales and marketing initiatives to achieve targets and maximise revenue.
Customer Service Standards
- Maintaining high standards of customer satisfaction through regular communication, feedback collection, and personalised interactions.
- Handling customer bargaining queries, complaints, and resolving issues promptly.
Sales and Marketing Strategy
- Developing and executing promotional activities and events to drive sales.
- Proposing innovative ideas to increase market share and maintain outstanding store condition and visual merchandising standards.
Team Leadership
- Leading and managing a team of sales associates, administrative staff, and support personnel.
- Providing guidance, training, and motivation to ensure high performance and productivity levels.
Financial Management
- Effectively managing the branch budget while controlling expenses and maximising profitability.
- Monitoring branch expenses and budgets.
Safety and Security Measures
- Ensuring compliance with all relevant regulations and company policies regarding safety, security, and legal requirements.
- Implementing security measures to safeguard assets and prevent theft or loss.
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