Senior Training Operations Manager

Job Overview

We are seeking a seasoned professional to lead our training initiatives, focusing on strategic planning and execution. This role involves designing, implementing, and refining comprehensive training programs to ensure alignment with business objectives.

Responsibilities:

• Strategic Training Program Planning & Execution: Lead the development of training programs that align with long-term business goals, ensuring trainers are equipped to meet organizational needs.
• Design and implement training initiatives that stay ahead of industry trends, incorporating the latest coding standards and best practices.
• Oversee the refinement of training methodologies to enhance learning efficiency and effectiveness.
• Accountable for location-specific training activities and project quality.
• Leadership & Team Development: Provide strong leadership by guiding senior team members to drive performance excellence within the training function.
• Foster a culture of continuous improvement, ensuring trainers and process coaches are well-equipped to meet organizational goals.
• Create a developmental roadmap for senior managers, identifying leadership potential and promoting internal growth.

• Quality Assurance & Process Improvement: Lead the implementation and evolution of quality management practices across training programs, ensuring all programs align with organizational goals and quality standards.
• Continuously improve training frameworks based on performance analytics, audits, and feedback.
• Establish and monitor KPIs for training effectiveness, ensuring outcomes are continuously improved through data-driven insights.

• Cross-functional Collaboration & Stakeholder Management: Collaborate with senior management and cross-functional teams to align training strategies with broader business objectives.
• Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.

• Performance Monitoring & Reporting: Develop and implement robust performance tracking mechanisms that monitor the effectiveness of training programs at scale.
• Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
• Identify performance gaps at the organizational level and devise strategic plans to address them.

• Innovation in Training Methods: Drive the adoption of new training technologies and methodologies, including e-learning platforms, to enhance learning outcomes and reduce training time.
• Stay ahead of trends in learning and development, introducing innovative approaches to improve engagement, retention, and skills application.

Required Skills and Qualifications:

• Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role, preferably in the HCC industry.
• HCC Knowledge: Extensive expertise in HCC coding systems.
• Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
• Advanced Problem-Solving: Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.

Benefits:

• Coding Certification – AAPC/AHIMA
• Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.

Key Competencies:

• Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
• Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
• Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions while remaining adaptable to business needs and external trends.
• Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.