Senior Endpoint Management Engineer
6 days ago
We are seeking a highly skilled Senior Endpoint Management Engineer to join our team at Sky Systems, Inc. This is an exciting opportunity for someone with a strong background in Microsoft Intune administration and cloud infrastructure management.
About the RoleThis position requires expertise in designing, implementing, and managing enterprise-level endpoint management systems using Microsoft Intune. The successful candidate will be responsible for ensuring the stability, security, and efficiency of our endpoint management systems, as well as providing solutions, implementation, configuration, and troubleshooting of various platforms.
Key responsibilities include:
- Managing enterprise-level environments with proven experience as an Intune Administrator;
- Providing Solutions, Implementation, configuration, and troubleshooting of various platforms;
- Familiarity with Microsoft Endpoint Manager, including integration with Azure Active Directory and Microsoft 365;
- Understanding of SSO and MFA technologies for SaaS applications;
- Good understanding in Intune Reports & Endpoint analytics and Microsoft Defender; Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN;
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams;
- Application onboarding, provisioning & deployment via Intune platform;
- Good knowledge of application packaging and MSI technologies;
- Excellent troubleshooting skills and the ability to analyze complex technical issues;
- Provide advice, both reactively and pro-actively, to customers, projects, and colleagues;
- Coordinate project activities across customers, vendors, and teams (Cloud, Server, Network etc.);
- Handles escalation calls, escalated by L1\\/L2 team;
To be successful in this role, you will need:
- A minimum of 8 to 10 years of industry experience in technical support roles supporting MS Intune;
- A minimum of 5-6 years of Intune support experience;
- Experience with design and implementation of MS Intune infrastructure;
- Experience working with security teams to plan and implement security/device management policies;
- Expertise with troubleshooting MS Intune related issues;
- 8+ year's experience in Intune with an excellent track record of delivering high-quality services;
- Bachelor's degree in computer science;
- Extensive experience working on complex platforms and systems deployed both on premises and in the cloud;
- Well-versed with Intune management platform;
- Sound knowledge of device management and related technologies;
- Administration of IOS, Android, Device Management systems, and other infrastructure systems;
- Maintenance and communication of existing, new, and evolving support practices, knowledge base articles, and documentation;
- Identifying and implementing process improvements;
- Resolves escalations from the IT Service Desk and other IT support teams;
- Fully participate on the assigned committee team from the start of the support development phase until the final score setting;
- Add richness to the content by offering first-hand field knowledge that can be shared with others to improve knowledge on automation;
- Meet all agreed-upon turnaround times for deliverables and deliverable reviews.
The salary range for this position is $120,000 - $180,000 per annum, depending on qualifications and experience.
Please note that these figures are estimates based on market standards and may vary depending on individual circumstances.
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