Quality Service Representative

1 week ago


Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time US$ 90,000 - US$ 1,20,000
Job Description

As a key member of our team, you will be responsible for delivering exceptional customer service to clients worldwide. This involves providing accurate and efficient support, while maintaining a respectful tone and adhering to set performance metrics.

You must strive to achieve the highest levels of customer satisfaction and experience, ensuring that all interactions are handled professionally and in line with established quality guidelines.

To succeed in this role, you will need to meet and exceed client-set Key Performance Indicators (KPIs) while continuously improving your performance based on a model of ongoing development.

Additionally, you must maintain confidentiality of login and password information, both internal and external, and participate in mandatory training and seminars as required.

You must also possess a thorough understanding of and compliance with company policies and procedures, as well as stay up-to-date with knowledge of functional areas and company policies.

In this role, you will provide regular feedback to management regarding potential issues or areas for improvement, and perform other duties as assigned by leadership.



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