Technical Support Specialist for Genetec Security Center and OnGuard Systems

4 days ago

Shimoga, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 21,00,000
Job Title: OnGuard/Genetec Support and Enhancements Specialist

We are seeking a skilled individual to join our offshore team in providing second-level support for Genetec Security Center and OnGuard access control systems, troubleshooting issues, and implementing system enhancements.

About the Role:

The ideal candidate will work closely with onsite teams, vendors, and other stakeholders to ensure timely problem resolution. They will analyze, debug, and resolve system incidents, alarms, and operational issues.

  • Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.
  • Analyze and debug system incidents, alarms, and operational issues.
  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
  • Implement software upgrades and patches in accordance with company processes.
  • Develop and maintain technical documentation, user guides, and support procedures.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
  • 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.
  • Good understanding of access control concepts, physical security principles, and industry standards.
  • Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).
  • Strong knowledge of SQL and database management related to Genetec/OnGuard platforms.
  • Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.
  • Familiarity with server and client software installation and configuration.
  • Ability to work effectively in a remote/offshore environment and coordinate with global teams.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and manage priorities effectively.
Benefits:

This role offers opportunities for professional growth and development, working on a wide range of projects and collaborating with a diverse team. The ideal candidate will have excellent analytical, problem-solving, and communication skills.

Others:

This is a challenging and rewarding role that requires strong technical skills and excellent communication abilities. If you are passionate about working with Genetec Security Center and OnGuard access control systems, please apply.

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