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3 days ago
Job Title - Academic Advisor – Upskill Programs
Program Overview:
We are seeking a highly skilled and empathetic individual to join our team as an Academic Advisor. In this role, you will be responsible for guiding prospective learners through our upskilling offerings in various domains.
Key Responsibilities:
- Conduct personalized counselling sessions for prospective learners detailing available upskill courses certification paths eligibility curriculum benefits tools taught and expected career outcomes.
- Address queries regarding course tools and software entry-level requirements and program pathways.
- Manage and nurture inbound leads via phone email messaging apps and in-person consultations.
- Use consultative student-first counselling paired with soft closing techniques to meet enrolment targets.
- Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling.
- Liaise with the marketing and program teams to align on messaging domain-specific course content and recruitment strategies.
Candidate Requirements:
- Bachelor's degree in any discipline from a recognized institution.
- Exceptional verbal and written communication skills in English.
- Empathetic persuasive and student-oriented counselling approach with strong interpersonal sensitivity.
- Comfortable in a target-driven environment with an emphasis on process compliance and detail.
- Freshers are welcome; prior experience in academic counselling admissions telesales or customer-facing roles is advantageous.
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