Innovative Technology Support Professional

1 day ago

Kozhikode, Kerala, India beBeeTechnology Full time ₹ 8,16,200 - ₹ 14,30,500
Technical Support Specialist Job Summary

As a vital member of our team, you will play a crucial role in delivering exceptional IT support services. Working independently and collaboratively with peers, you will provide technical assistance, resolve issues, and ensure seamless day-to-day operations.

Key Responsibilities:
  • Provide technical support for hardware, software, and corporate mobile devices to end-users.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access, while utilizing ServiceNow for incident management and asset tracking.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Conduct remote troubleshooting and guide users through resolutions, maintaining accurate asset records and supporting compliance processes.
  • Host product demos, provide training, and promote technology adoption, escalating unresolved issues while maintaining SLA compliance.
Requirements:
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication, empathy, and customer service skills.

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