Senior Success Consultant

5 days ago


Hyderabad, Telangana, India Salesforce Full time

At Salesforce, we're committed to helping our customers achieve rapid time to value and building a strong foundation for future growth with their chosen Salesforce clouds products and the broader Salesforce Platform.

About the Role

We're seeking a skilled Onboarding Guide to proactively engage our newest Salesforce customers before and during implementation, ensuring a positive initial experience. This role focuses on accelerating the initial time to value for new customers by delivering virtual authority engagements, providing relevant recommendations, and applying consulting skills to uncover initial business use-cases.

Key Responsibilities
  • Become a Salesforce subject-matter guide for your chosen Cloud Product, focusing on accelerating the initial time to value for new customers.
  • Deliver virtual authority engagements to educate and empower our customers to achieve business value through the Salesforce Core platform.
  • Provide relevant recommendations specific to customers' business needs.
  • Apply consulting skills to uncover initial business use-cases, setting the stage for long-term customer success.
Requirements

To be successful in this role, you'll need:

  • A degree or equivalent relevant experience.
  • 2-3 years of significant work experience helping customers achieve full business potential through technology.
  • The ability to work independently as a self-starter, handle time and prioritize activities while performing effectively under pressure.
  • A proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.


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