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Digital Transformation Manager

2 weeks ago

Bhopal, Madhya Pradesh, India beBeeService Full time ₹ 13,52,727 - ₹ 21,41,171

Global Business Solutions Manager

Fusion Global Business Solutions is an internationally experienced system house for all questions relating to digital enterprise management and IT service management. We offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalization of non-IT processes.

We have more than 21 years of success and continue to grow consistently. Our track record is the result of our singular focus on delivering the skills, professionalism, and integrity that produce successful outcomes for our customers.

We employ a multicultural team on three continents with vast experience in BMC Solutions.

Our Services

  • AI-powered service management and operations
  • Measured outcomes for our customers
  • Trusted advisers to more than 250 organizations across the globe
  • Delivered more than 4,000 projects with a 100% delivery success record

The Role

This pivotal role is core to stabilising and growing the services contract with the customer, building solid relationships in all levels within the operations and delivery group and creating an outstanding customer experience.

This manager will be responsible for the end-to-end delivery of the Managed Services Projects and will coordinate all Change Requests from requirements capture through delivery.

Key Responsibilities

  • Delivery of all Service Levels and Reporting commitments as per the contract
  • Developing all required delivery documentation and maintaining the Engagement Model (Managed Services runbook)
  • Arrange and drive all meetings with the customer
  • Track resource utilisation allocated to the contract, against the defined deliverables to maintain contract margins forecast revenue
  • Implement into daily operations best practice processes, methods & procedure around service governance, meetings and reporting
  • Develop, in conjunction with the SME's, a Service Improvement Plan (SIP) to grow the account and regularly liaise with the Account Manager flagging opportunities
  • Closely work with the customer on improving the Customer Experience and Satisfaction
  • Arrange the Weekly Operations call, the Monthly or Quarterly Service Reviews with the customer
  • Develop and maintain strong and effective relationships within Fusion to add value to customer delivery

Requirements

  • A minimum of 5+ years' experience in an IT Service Delivery or Operations role management
  • Experience of dealing with all levels within the customer business
  • Management of 5+ Managed Service contracts
  • Ready to work in Graveyard Shift