
Customer Support Ambassador
2 days ago
Role Overview
We are seeking a dynamic individual to deliver top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries. This role operates on a 6-day-a-week schedule and demands adaptability, technical fluency, and strong interpersonal skills.
Main Responsibilities:
- Provide exceptional customer support via calls, chats, or email.
- Diagnose and resolve networking issues related to devices, backhauls, or connectivity faults.
- Guide customers on device activation steps, including onboarding and interaction with deployment teams.
- Respond to incoming sales inquiries with relevant information about hotspots, including pricing and rewards.
- Candidly communicate sales processes: device purchases, onboarding, deployment, and activation fees.
- Collaborate with internal teams as needed to escalate leads and follow-up.
Essential Skills and Qualifications:
- Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
- Strong communication and problem-solving skills.
- Adaptable, with a positive, can-do attitude to thrive in a startup environment.
- Flexible availability for a 6-day work week.
Benefits and Growth Opportunities:
This role offers opportunities for professional growth and development in a dynamic, fast-paced environment.
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