Customer Support Ambassador

2 days ago


Ellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Role Overview

We are seeking a dynamic individual to deliver top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries. This role operates on a 6-day-a-week schedule and demands adaptability, technical fluency, and strong interpersonal skills.

Main Responsibilities:

  • Provide exceptional customer support via calls, chats, or email.
  • Diagnose and resolve networking issues related to devices, backhauls, or connectivity faults.
  • Guide customers on device activation steps, including onboarding and interaction with deployment teams.
  • Respond to incoming sales inquiries with relevant information about hotspots, including pricing and rewards.
  • Candidly communicate sales processes: device purchases, onboarding, deployment, and activation fees.
  • Collaborate with internal teams as needed to escalate leads and follow-up.

Essential Skills and Qualifications:

  • Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
  • Strong communication and problem-solving skills.
  • Adaptable, with a positive, can-do attitude to thrive in a startup environment.
  • Flexible availability for a 6-day work week.

Benefits and Growth Opportunities:

This role offers opportunities for professional growth and development in a dynamic, fast-paced environment.


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