Global WAN Operations Specialist

2 weeks ago

Mysore, Karnataka, India beBeeNetwork Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: WAN Support Engineer

Job Description:

We are seeking a skilled professional to deploy on a critical engagement. The role demands strong network troubleshooting capabilities, hands-on experience in BGP, and a proven background in WAN operations preferably from a Telecom or ISP environment.

Required Skills and Qualifications:
  • Operate and support WAN networks across global sites in a 24/7 rotational shift model.
  • Handle L2 escalations and troubleshoot incidents related to routing, switching, and WAN link issues.
  • Configure and maintain BGP routing and manage changes, updates, and problem resolutions.
  • Collaborate with telecom vendors and ISPs for link provisioning, troubleshooting, and escalations.
  • Maintain documentation for shift handovers, ticket logs, and RCA reports.
Desired Attributes:
  • Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, Remedy).
  • Experience with MPLS, OSPF, QoS.
  • Exposure to enterprise monitoring tools like SolarWinds, Nagios, or PRTG.
  • Ability to create and update network diagrams and SOPs.

Work requires excellent communication and collaboration skills, with the ability to work effectively in a team environment.

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