Delivering Exceptional Customer Experiences

6 days ago

Guntur, Andhra Pradesh, India beBeeLuxury Full time ₹ 70,00,000 - ₹ 1,20,00,000
Customer Relations Specialist

We are seeking a charismatic Customer Relations Specialist to deliver exceptional service experiences for our luxury real estate clients.

This key role involves welcoming and hosting prospective clients during their property visits, ensuring a seamless and memorable experience that reflects our brand's high standards.

Key Responsibilities:

  • Warmly greet and receive prospective clients, making them feel valued and comfortable.
  • Host clients during site/property visits, maintaining a luxury standard of service.
  • Provide clients with essential project information and direct their queries to the relevant sales team.
  • Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
  • Maintain an elegant reception/hosting area, ensuring all customer-facing spaces meet luxury standards.
  • Ensure accurate client records are maintained and appointments are well managed.
  • Handle client requests with professionalism, discretion, and a service-first mindset.
  • Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits.
  • Collect initial feedback from clients and share insights with relevant teams.

Requirements:

  • Bachelor's degree from a recognised institution.
  • 1+ year of experience in a customer-facing role.
  • Strong communication and interpersonal skills, polished appearance and demeanour.
  • Excellent hosting, presentation, and customer service skills.
  • Ability to multitask, stay organised, and work well under pressure.
  • Fluency in English.
  • A warm, approachable personality with a service-driven attitude.

What We Offer:

The ideal candidate will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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