Customer Experience Strategist

4 weeks ago


Mumbai, Maharashtra, India Axis Bank Full time

About Customer Obsession:

Axis Bank is committed to delivering exceptional customer experiences. The Sparsh team plays a vital role in driving this mission forward by designing and embedding customer obsession behaviors across the organization.

About the Role:

The Sparsh Cultural Lead is a strategic professional responsible for leading an agile cross-functional squad in conceptualizing and executing Sparsh initiatives from a cultural and behavioral perspective. This includes driving the Sparsh agenda throughout the organization, creating a content strategy framework, and launching Sparsh projects and customer communications.

Key Responsibilities:

  • Leading an agile cross-functional squad in conceptualizing and executing Sparsh initiatives
  • Driving the Sparsh agenda throughout the organization
  • Creating a content strategy framework to build better brand experiences
  • Owning and simplifying customer communications to create intuitive and contextual communications
  • Launching Sparsh projects, customer communications, and campaigns across Consumer Bank verticals
  • Coaching the team on rapid execution mindset and ensuring adoption of evolving Sparsh cultural priorities and trainings
  • Facilitating cultural competitive analysis to inform new innovative CX initiative designs
  • Promoting an inclusive culture and driving Sparsh initiatives that can be sustained and expanded
  • Creating a customer-centric environment and driving the service culture
  • Managing dependencies and efficiently communicating plans, issues, and results with senior stakeholders

Qualifications:

  • MBA with 12-15 years of relevant prior experience

Role Proficiencies:

  • Excellent communicator and creative thinker with an ability to use data to inform decisions
  • Strong campaign management skills with functional understanding of customer-centric digital marketing and content creation
  • Strong cross-functional influencing skills with ability to drive projects with cross-functional teams
  • Strong analytical skills and ability to diagnose processes and systems and deploy best practices in the industry
  • Strong decision-making skills and ability to manage complex business requirements

Skills:

Refer to the Job Description



  • Mumbai, Maharashtra, India Godrej & Boyce Mfg. Co. Ltd. Full time

    Godrej & Boyce Mfg. Co. Ltd. is a leading diversified conglomerate seeking an experienced Customer Experience Strategist to strengthen its digital ecosystem.The ideal candidate will lead initiatives that enhance the overall customer experience by understanding and mapping the customer journey, identifying critical touchpoints and pain points along the same,...


  • Mumbai, Maharashtra, India Tata CLiQ Full time

    We are seeking a highly skilled Customer Experience Strategist to join our team at Tata CLiQ. The ideal candidate will have a strong passion for delivering exceptional customer experiences and a keen eye for detail.The Customer Experience Strategist will be responsible for supporting the Strategy Head in planning and directing our customer service...


  • Mumbai, Maharashtra, India Tata CLiQ Full time

    Job Title: Customer Experience StrategistAt Tata CLiQ, we are committed to delivering exceptional customer experiences across all our touchpoints. As a Customer Experience Strategist, you will play a key role in shaping our customer service strategy and ensuring that our customers receive the best possible experience.Key Responsibilities: Collaborate with...


  • Mumbai, Maharashtra, India Abbott Full time

    Abbott: Customer Engagement Manager RoleWe are seeking an experienced Customer Experience Strategist to join our team at Abbott.About the Position:The customer experience landscape has undergone significant transformations in recent years, with consumers demanding greater control over their information and care decisions. To succeed in this space, it is...

  • Customer Success Lead

    2 weeks ago


    Mumbai, Maharashtra, India Vshr Unnati LLP Full time

    Customer Success Lead - IT StrategistAt Vshr Unnati LLP, we are seeking a seasoned Customer Success Lead - IT Strategist to join our team. As a key member of our customer success organization, you will be responsible for leading our efforts to ensure customer satisfaction and success with our IT solutions.Key Responsibilities:Customer Onboarding: Lead...


  • Mumbai, Maharashtra, India Colgate-Palmolive Full time

    **Job Title:** Customer Marketing Strategist - Retail EnvironmentWe are seeking a seasoned customer marketing strategist to develop and lead the customer marketing strategy for a specific retail environment.**Responsibilities:Develop trade segmentation and go-to-market strategy.Coordinate with customer development and consumer insights group to come up with...


  • Mumbai, Maharashtra, India Axis Bank Full time

    At Axis Bank, we are on a mission to revolutionize the banking experience by putting our customers at the forefront. As a Customer Excellence Strategist, you will play a crucial role in driving this vision forward.About the RoleThe Sparsh Cultural Lead is responsible for conceptualizing and executing initiatives that promote a culture of customer obsession...


  • Mumbai, Maharashtra, India Kotak Life Full time

    About the RoleWe are seeking a talented Employee Experience and Retention Strategist to join our team at Kotak Life. This is an exciting opportunity to drive initiatives that inspire employee career growth, foster recognition, and improve organizational communication.As an Employee Experience and Retention Strategist, you will be responsible for engaging...


  • Mumbai, Maharashtra, India Edwizo Full time

    About EdwizoWe are a dynamic start-up based in Malad West, Mumbai, with a focus on delivering exceptional customer experiences. At Edwizo, we understand the importance of building strong relationships with our customers and strive to provide tailored solutions that meet their unique needs.Job DescriptionWe are seeking an experienced CRM Manager to join our...


  • Mumbai, Maharashtra, India Robosoft Technologies Full time

    We are seeking a seasoned Digital Experience Strategist to lead our team in crafting innovative digital solutions for our clients. As a key member of our design team, you will be responsible for distilling complex business problems into simple, effective design solutions.With a strong portfolio showcasing your expertise in digital experiences across...


  • Mumbai, Maharashtra, India Robosoft Technologies Full time

    We are seeking a talented Lead Design Strategist to join our team at Robosoft Technologies. This role involves distilling complex business problems into simple design solutions that inspire our clients.The ideal candidate will have a strong portfolio showcasing diverse digital experiences across platforms, with a focus on strategic thinking, persuasive...

  • Customer Success Lead

    3 weeks ago


    Mumbai, Maharashtra, India Vshr Unnati LLP Full time

    Customer Success Lead - IT StrategistAt Vshr Unnati LLP, we are seeking a highly motivated and experienced Customer Success Lead - IT Strategist to join our team. As a crucial member of our organization, you will be responsible for leading the planning, development, and execution of customer success strategies that drive business growth and customer...


  • Mumbai, Maharashtra, India Tata CLiQ Full time

    Tata CLiQ Customer Experience TeamOverviewTata CLiQ's Customer Experience (CX) Team is a significant process that spans across 7 cities, driving the organization's customer service strategy for improved customer experience.Role PurposeThe CX Team continues to grow, necessitating the strengthening of its strategic planning process to achieve this goal. The...


  • Mumbai, Maharashtra, India Axis Bank Full time

    Global Relationship StrategistThe Wholesale Banking Coverage Group (WBCG) focuses on doing business with customers such as the Government, Strategic, large and mid-corporates and the SMEs across industries like Infrastructure, Engineering, Chemicals, Oil and Gas, Metals, textiles etc.The team emphasizes on doing business with higher rated corporates with a...

  • Marketing Strategist

    3 weeks ago


    Mumbai, Maharashtra, India Giri Consultancy Services Full time

    Job Title: Marketing StrategistJob Summary:Giri Consultancy Services is seeking a skilled Marketing Strategist to join our team. As a Marketing Strategist, you will be responsible for developing and executing marketing plans to drive business growth.Key Responsibilities:• Assess customer needs and market trends• Develop and implement marketing strategies...


  • Mumbai, Maharashtra, India Axis Bank Full time

    About Customer Obsession:Axis Bank is committed to delivering exceptional customer experiences. To achieve this goal, we are seeking a highly skilled professional to lead our Sparsh initiatives. The successful candidate will be responsible for driving cultural and behavioral changes across the organization, ensuring a customer-centric approach in all aspects...


  • Mumbai, Maharashtra, India Axis Bank Full time

    About Customer Obsession:Axis Bank aims to become India's most customer-obsessed bank. We're on a mission to drive high-impact projects using agile methodologies, automation, and data-driven insights to improve our Net Promoter Score across products and verticals.This role is part of the Sparsh team, focusing on delivering 'Smart Banking Solutions' and...


  • Mumbai, Maharashtra, India Tata CLiQ Full time

    Role Purpose: As a key member of Tata CLiQ's Customer Experience (CX) Team, you will play a critical role in supporting the Strategy Head in planning and directing the organization's customer service, strategic, short and long term goals. This includes preparing Annual Operating Plans and budgets, customer contacts and manpower forecasts, and ensuring that...

  • Wealth Strategist

    3 weeks ago


    Mumbai, Maharashtra, India Karyarth Full time

    Role OverviewKaryarth is seeking a skilled Wealth Strategist to join our team. As a Wealth Strategist, you will identify customer needs and present tailored solutions to meet their financial goals.Key ResponsibilitiesConduct thorough needs analysis to understand customer objectivesDevelop and present personalized investment strategiesCollaborate with...

  • Content Strategist

    2 weeks ago


    Mumbai, Maharashtra, India 703 GlaxoSmithKline Pharmaceuticals Limited Full time

    About the RoleThis exciting opportunity is for a Content Strategist to support the development of content strategy, working closely with the Content Strategy Lead and relevant teams. The ideal candidate will have experience in content management, marketing communications, or advertising, with a strong understanding of customer experience management and...