Career Advancement Professional

1 week ago

Ahmedabad, Gujarat, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are looking for a skilled Trainer to lead impactful training programs across new hires, existing team members, and supervisory staff. This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.

The ideal candidate will have a strong background in training delivery, preferably in customer service or product-based environments. They will be responsible for building relevant training materials, maintaining robust training reports, and providing insights to leadership on team learning progress and areas for improvement.

Key Responsibilities:

  • Conduct onboarding and induction programs for new joiners.
  • Deliver training on soft skills, process, product, and systems.
  • Ensure smooth assimilation into company culture, policies, and tools.
  • Evaluate learning effectiveness through assessments, quizzes, and role-plays.

Training Need Interventions (TNI):

  • Collaborate with Quality and Operations teams to identify performance gaps.
  • Design and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.

Product Knowledge & Supervisor Assessments:

  • Create and manage product knowledge tests for front-line and supervisory teams.
  • Conduct Supervisor Readiness assessments to evaluate leadership competencies.
  • Periodically update assessments in line with process or product changes.

Reporting & Documentation:

  • Maintain up-to-date training dashboards, attendance logs, and test results.
  • Generate regular reports on training coverage, scores, and intervention effectiveness.
  • Provide actionable insights to stakeholders and leadership based on training data.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in training delivery.
  • Strong communication and facilitation skills.
  • Proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is a plus.

Benefits:

This role offers a unique opportunity to make a significant impact on team performance and growth. The ideal candidate will be passionate about training and development, have excellent communication skills, and be able to work effectively in a dynamic environment.

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