Reliability Engineering Team Lead
2 days ago
We are seeking a seasoned leader for our Site Reliability Engineering and Application Support division, overseeing the reliability, scalability, and efficient operation of our martech tools built on open-source frameworks.
Key Responsibilities:- SRE Leadership & Strategy:
- Lead the Site Reliability Engineering team to design and implement robust systems ensuring uptime, scalability, and security.
- Develop and maintain strategies for high availability, disaster recovery, and capacity planning of all Martech tools.
- Advocate and apply the principles of automation to eliminate repetitive tasks and improve efficiency.
- Establish and refine Service Level Objectives (SLOs), and Service Level Agreements (SLAs) in collaboration with product and engineering teams.
- Application Support:
- Oversee and lead the Application Support Team responsible for maintaining the health and performance of customer-facing applications built on the NetcoreCloud platform.
- Develop processes and Debugging procedures to ensure quick resolution of technical issues, and serve as an escalation point for critical incidents.
- Ensure all incidents are triaged and handled efficiently, with proper root cause analysis and follow-up post-mortems for critical incidents.
- Manage the implementation of monitoring tools and log management systems to detect, alert, and respond to potential issues proactively.
- Collaboration and Cross-Functional Leadership:
- Work closely with Sales, CSM, Customer Support, development, QA, and DevOps teams.
- Collaborate with stakeholders to drive a culture of continuous improvement by identifying and eliminating potential risks and issues in the system.
- Be involved in PI (Program Increment) planning to align with product roadmaps, making sure reliability is factored into new feature development.
- Team Management & Development:
- Recruit, mentor, and manage the SRE and Application Support Team, fostering a high-performance and collaborative environment.
- Conduct regular performance reviews, provide feedback, and support professional development within the team.
- Innovation and Open-Source Contribution:
- Lead initiatives to improve the open-source frameworks utilized in the martech stack, contributing to the open-source community as needed.
- Stay current with emerging technologies, tools, and best practices in site reliability, automation, and application support.
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