Business Process Improvement Specialist

5 days ago


Varanasi, Uttar Pradesh, India beBeeQuality Full time ₹ 8,00,000 - ₹ 11,00,000
Process Quality Specialist

Job Overview

This role involves evaluating and scoring calls, providing constructive feedback to agents, and identifying gaps in communication and process adherence. Your task will be to prepare quality reports and analysis while supporting process improvement initiatives.

About the Role

  • Monitor and evaluate call performance
  • Provide coaching and feedback to improve agent skills
  • Analyze data to identify areas for improvement

Key Responsibilities

  • Develop and implement quality control processes
  • Collaborate with teams to achieve business objectives
  • Prepare regular quality reports for management review

Requirements

  • Bachelor's degree in any field
  • Minimum 1-3 years of experience as a quality analyst or similar role

A strong analytical mindset and excellent communication skills are essential for success in this position. If you have a passion for improving processes and delivering high-quality results, we encourage you to apply.

We are looking for a detail-oriented individual who can analyze data and develop effective solutions. The ideal candidate will have a strong understanding of quality principles and be able to communicate complex ideas effectively.



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