
Digital Commerce Analytics Expert
4 days ago
About this role:
Our PurposeA cutting-edge SaaS-based digital commerce analytics platform empowers retailers with competitive intelligence and consumer brands with digital shelf analytics globally.
We harness the power of analytics to enable smarter pricing and merchandising decisions for retailers, while optimizing digital shelf performance for consumer brands across key indicators such as search volume, content quality, price competitiveness, and stock availability.
Our state-of-the-art technology aggregates and analyzes data points covering brands, websites, and spanning across industry verticals.
Our distinguished clientele includes renowned retailers and brands.
We are a globally distributed team composed of talented engineers, product managers, and eCommerce experts located in North America and India.
Key Responsibilities- Manage client relationships to increase adoption and retention.
- Establish advisory relationships to drive continuous value from our products and services.
- Conduct Executive Business Reviews periodically to assess account health.
- Nurture customers for testimonials and case studies.
- Assist clients in setting and achieving critical goals and KPIs.
- Build expertise across DataWeave solutions and capabilities.
- Identify and develop upsell opportunities in collaboration with Account Managers.
- Coordinate with internal teams to ensure SLAs are consistently tracked and met.
- Advocate for customer needs and issues across departments.
- Provide insights, analysis, thought leadership, and strategic consulting.
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