Digital Commerce Expert

3 days ago

Bengaluru, Karnataka, India beBeeSuccess Full time ₹ 8,00,000 - ₹ 10,00,000

About the Role:

DataWeave is a cutting-edge SaaS-based digital commerce analytics platform empowering retailers with competitive intelligence and consumer brands with digital shelf analytics globally.

By harnessing DataWeave, retailers make smarter pricing and merchandising decisions, while consumer brands optimize their digital shelf performance across key performance indicators such as share of search, content quality, price competitiveness, and stock availability.

The heart of DataWeave's capabilities lies in its state-of-the-art AI-powered proprietary technology aggregating and analyzing 500+ billion data points, covering over 400,000 brands, 4,000+ websites, and spanning across more than 20 industry verticals.

We are a globally distributed team composed of over 220 talented engineers, product managers, and eCommerce experts located across North America and complemented by our technology-focused offices in Bangalore.

Key Responsibilities:

  • Manage overall relationship with clients, including Enterprise customers, focusing on increasing product adoption and ensuring customer retention
  • Establish trusted advisory relationship with each client, driving continuous value from products and services
  • Conduct Executive Business Reviews with client leadership periodically and establish current health of the account
  • Nurture customers for testimonials, references, and case studies
  • Assist clients in setting and achieving critical goals and key performance indicators
  • Build expertise across all DataWeave solutions and capabilities
  • Identify and develop upsell opportunities in collaboration with Account Managers
  • Coordinate with internal teams to ensure SLAs are consistently tracked, monitored, and met, while maintaining highest quality in client deliverables
  • Advocate for customer needs and issues across departments, including changes to deliverables, product features, contractual scope and customized quality
  • Produce insights and analysis, provide thought leadership, and offer strategic consulting

Growth Opportunities:

Fast-paced growth opportunities at dynamically evolving start-up

You have opportunity to work in many different areas and explore wide variety of tools to figure out what really excites you

Learning opportunities with courses and product conferences

Competitive remuneration package

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