Customer Success Manager Leader

6 days ago


Bengaluru, Karnataka, India Events by L Full time

As a Senior Customer Success Manager at Truecaller, you will play a critical role in building and scaling our world-class customer success function in the Enterprise Solutions Business Unit. Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere.

Company Overview

We are a leading global platform that provides caller ID and spam-blocking services, with over 400 million active users per month. Founded in 2009, we have a strong track record of innovation, operational excellence, and collaboration, resulting in consistently high profitability and strong EBITDA margins.

We have a diverse team of 400 people from 35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, and Tel Aviv. We focus on providing value to large enterprise businesses by improving how they communicate with their customers.

Job Description

This is an exciting role for anyone looking to build a world-class career in Customer Success, focusing on international markets. As a Senior Customer Success Manager, you will work closely with multiple stakeholders and teams internally and externally to drive business growth and customer satisfaction.

You will be responsible for building and nurturing relationships with customers, key personnel within customer companies post-sales cycle. You will help customers onboard seamlessly on Truecaller's enterprise product, develop and maintain customer relationships, and ensure all assigned customer accounts are obtaining value and being responsible for customer satisfaction.

Required Skills and Qualifications
  • 8+ years of professional experience
  • 3+ years of good track record of working with a high-velocity Customer Success team
  • Must have 3+ years of working with clients in the global market
  • Good experience in the SaaS/Software product domain
  • Able to understand client's business model and mode of operation
  • Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment
  • Excellent communication and negotiation skills
  • Demonstrated operational excellence in analytical thinking, process compliance, and improvement, problem-solving, and planning
Benefits

We offer a competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving, and wellness allowance.

We also provide great tech tools, office life, and exciting company parties and team activities such as Lab days, Running team, Geek lunch. We are committed to diversity, equality, and inclusion, and we welcome applications from a wide range of backgrounds and perspectives.



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