Customer Success Manager
2 days ago
Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.
Singular has offices in San Francisco, Tel Aviv, Seoul, London, Berlin, Beijing, and Bangalore. We have raised $50M from Norwest Venture Partners, General Catalyst, Thomvest Ventures, Method Capital, Translink Capital, DCM, and Telstra Ventures.
Our business and team are scaling, and we are looking for ambitious, eager, creative and innovative individuals to join us and help us reach the next level. We have great customers, including leading companies like Lyft, Warner Bros, Airbnb, Yelp, LinkedIn, Microsoft, Zynga, Match, and Twitter.
Now is the time to join Singular We have an amazing product, a strong team, and happy customers in a growing market, offering a unique opportunity for a leader to scale our team. As a super well-funded and hyper-growth startup with the most talented and compassionate team in TLV ( everyone says it but we really do have it). Singular has an open and caring culture with exceptional employees working in a flexible environment.
Our EVP includes:
- 30% of our employees are promoted to growth roles YoY.
- We operate in 65 cities over 4 continents.
- Highest IQ, EQ, AQ team in the market
About the Team & Role:
The Customer Success team enables and educates our customers around using the Singular marketing analytics platform and helps them reach their unique business goals. We help provide subject matter expertise for a wide range of top tier clients in all manner of verticals, and we help drive Singular's product evolution based on customer and industry feedback. Our team values strong communication skills and a tech-savvy knowledge base to better assist our customers.
Singular is searching for a Customer Success Manager who is highly motivated and energetic self-starter to work directly with customers to ensure that they are getting the most value possible out of our product and identify opportunities for expansion. He or she will proactively identify new areas of product features and enhancements that will go to further increase client engagement on Singular's product. He or she will have a strong understanding of the mobile advertising ecosystem, attribution and what a mobile marketer has to go through on a day-to-day basis.
What you'll do
Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries to get clients properly implemented on our solution. Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular's product by regularly meeting and engaging customers in addition to holding QBRs, providing thought leadership and training on product features and enhancements that will further increase customer engagement and retention. Build great relationships with non-technical and highly technical customers, lead technical conversations with technical and non-technical people, problem solve around technical, product, and business questions. Be performance-driven to consistently meet or exceed customer retention goals and applicable success metrics. Work closely with internal resources on escalation and resolution processes for critical customer issues. Provide regular updates to Customer Success Director, product team and management on customer satisfaction and help drive incremental revenue opportunities with customers.What you'll need
3 - 5 years professional experience supporting a SaaS-based business model in client services, customer success or account management. Prior experience leading technical implementations and supporting technical relationships with large companies--mobile user acquisition or product-related role in mobile marketing industry. Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI / analytics companies. Consistent record as a top performer in a customer success role or project management understanding client's needs Passionate about working in a high-touch customer-facing role and interest for complex technology. Excellent communication and presentation skills, highly refined interpersonal skills. English--written and spoken--is a must. Additional languages are a plus. Enjoys working in a fast-paced, growth environment. Positive, "can-do" attitude Technical or Special Knowledge: Knowledge of ad technology, mobile, media, SaaS models, etc. Experience: Strong presentation skills, 3+ years account management and sales experience, proven track record of success managing large accounts, experience with mobile, online advertising, ad-technology and understanding of international markets Education: Master's degree in Business, Marketing or Engineering (B.S.) with Marketing (M.S.) Additional Qualifications: Account management skills; Excelling written and verbal communication; Willingness to travel to meet customers; Stable employment background; Problem solving ability; Ability to manage multiple priorities; Understanding of entrepreneurial organizations-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Simpliwork Full timeDepartment Customer Success Designation Manager – Customer Success Manager Location Bangalore Reporting To COOThe customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement.He/ she will build relationships with key stakeholders, act as an escalation point for...
-
Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Simpliwork Full timeCustomer Success Manager Job Description In the Department of Customer Success, we are seeking an experienced professional to fill the role of Customer Success Manager. This key position reports directly to the Chief Operating Officer (COO) and is responsible for ensuring customer satisfaction and retention in Bangalore. Job Summary: We are looking for a...
-
Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Adobe Full timeJob DescriptionOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Scrut Automation Full timeJob Title: Customer Success Manager - APAC Role Overview The Customer Success Manager will play a key role in driving customer success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey. Key Responsibilities • Own customer life cycle and account...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India Netradyne Full timeJob Title: Customer Success Manager Location: Bengaluru (Hybrid) Timings: PST time zone Experience: 2-4 Years About Netradyne: Netradyne is a leader in AI-powered fleet safety solutions, providing cutting-edge technology that helps businesses improve driver behaviour, reduce risk, and enhance operational efficiency. Our Customer Success team is at the...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
5 days ago
Bengaluru, Karnataka, India Graphy Inc. Full timeJob Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....
-
Manager - Customer Success
2 weeks ago
Bengaluru, Karnataka, India TMRW Full timeThe Lead Customer Success will be responsible for driving the strategy, development, and execution of customer success initiatives within the organization. You will lead a team of customer success managers, ensuring that customers have a positive experience from pre-purchase to post-purchase. You will work cross-functionally with other teams such as sales,...
-
Customer Success Manager
5 days ago
Bengaluru, Karnataka, India Zluri Full timeCustomer Success Manager (US Timezone / EMEA)Function : Customer SuccessJob Location : Whitefield, BangaloreReporting to : CS Head Level : Mid Level About Us:Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access...
-
Manager of Customer Success
5 days ago
Bengaluru, Karnataka, India HighLevel Full timeAbout HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their...
-
Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India Michael Page Full timeAbout Our ClientThis client is a leading provider of intelligent document processing solutions, specializing in automating the extraction of data from various documents. Their platform leverages advanced AI and machine learning technologies to streamline workflows, reduce manual data entry, and improve operational efficiency for businesses across various...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India Michael Page Full timeThis will be a 2 day WHO opportunity, based out of Bangalore Candidate should be comfortable working in US time zones About Our Client Our client is a leading firm in cloud optimization, with most operations in the US market. With disruptive technology and strong products, they are revolutionizing the Cloud Ops and Fin Ops space. Job Description ...
-
Customer Success Manager
6 days ago
Bengaluru, Karnataka, India Scrut Automation Full timeJob Description: Customer Success Manager - APACRole DetailsPosition: Customer Success ManagerLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and...
-
Customer Success Manager
5 days ago
Bengaluru, Karnataka, India Scrut Automation Full timeJob Description: Customer Success Manager - APACRole Details Position: Customer Success Manager Location: Bangalore Shift timings : 10am- 7pm ISTAbout SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and...
-
Customer Success Manager
2 days ago
Bengaluru, Karnataka, India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Michael Page Full timeJob Description- - Work along with a game changing SaaS Product Company- - Handle the top 30% revenue generating customers for our clientAbout Our ClientThis client is a leading provider of intelligent document processing solutions, specializing in automating the extraction of data from various documents. Their platform leverages advanced AI and machine...
-
Customer Success Manager
2 days ago
Bengaluru, Karnataka, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
3 days ago
Bengaluru, Karnataka, India Scrut Automation Full timeJob Description: Customer Success Manager - APACRole DetailsPosition: Customer Success ManagerLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and...
-
Customer Success Manager
4 days ago
Bengaluru, Karnataka, India DemandNXT Full timeAbout the RoleWe are seeking a Customer Success Manager to join our team at DemandNXT. As a key member of our customer success department, you will be responsible for managing customer inquiries, maintaining high retention rates, and overseeing projects.Key Responsibilities:Address and resolve customer queries promptly and professionally.Drive customer...
-
Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India TagLynk Careers Pvt Ltd Full timeCustomer Success Manager Must have:- B.Tech degree- 3 - 5 years experience (SAAS Experience is must)- B2B Customer handling experience preferred. - Stakeholder Management is a must- Super strong communication - Verbal and written- Strong analytical thinking | Problem solving skillsRole Description:- You make our customers successful on the platform through...
