Customer Service Advocate

7 days ago


Bikaner, Rajasthan, India beBeeCustomerSupport Full time ₹ 1,20,000 - ₹ 1,80,000
Job Role Overview

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Support Executive.

This role plays a vital part in ensuring seamless assistance and timely resolution of user queries.

Key Responsibilities
  • Respond to customer inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues.
  • Guide users on platform navigation, features, and subscription queries.
  • Escalate technical issues to the product/tech team with clear documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base.
  • Track, prioritize, and close support tickets within defined SLAs.
  • Collect feedback and relay recurring issues or feature requests to the team.
Required Skills and Qualifications
  • Bachelor's degree in any field (finance background is beneficial).
  • 1–3 years of experience in customer support or client-facing roles.
  • Excellent communication skills (written & verbal).
  • Strong problem-solving ability and patience in handling queries.
  • Familiarity with Jira for ticket tracking and issue escalation would be advantageous.
  • Interest in financial markets will be an added advantage.
Employment Benefits
  • Opportunity to work in a fast-growing fintech startup.
  • Exposure to cutting-edge financial intelligence tools.
  • Collaborative and learning-focused environment.
  • Growth opportunities and competitive compensation.


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