Customer Experience Blueprint Trainer
7 days ago
We are seeking an experienced Customer Experience Blueprint Trainer to join our team at IGT Solutions.
Key Responsibilities- Develop and Implement Customer Experience Training Strategies
- Design and Deliver Learning Interventions to train customer service teams on the emotional, empathy, energy, and engagement aspects of customer service delivery
- Coach and Develop Customer Experience Trainers across operations team members to deliver effective CE Coaching that directly impacts customer outcomes
- Implement Learning Strategies and Effective Training Programs aligned with the Customer Experience teams objectives
Requirements:
- Proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, NPS
- Ability to deep dive into operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills
What We Offer
- Opportunity to work with a fast-growing international company
- Chance to develop and implement customer experience training strategies
- Collaborative and dynamic work environment
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