Customer Experience Blueprint Trainer

7 days ago


Bengaluru, Karnataka, India IGT Solutions Full time
About the Role

We are seeking an experienced Customer Experience Blueprint Trainer to join our team at IGT Solutions.

Key Responsibilities
  • Develop and Implement Customer Experience Training Strategies
  • Design and Deliver Learning Interventions to train customer service teams on the emotional, empathy, energy, and engagement aspects of customer service delivery
  • Coach and Develop Customer Experience Trainers across operations team members to deliver effective CE Coaching that directly impacts customer outcomes
  • Implement Learning Strategies and Effective Training Programs aligned with the Customer Experience teams objectives

Requirements:

  • Proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, NPS
  • Ability to deep dive into operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills

What We Offer

  • Opportunity to work with a fast-growing international company
  • Chance to develop and implement customer experience training strategies
  • Collaborative and dynamic work environment


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