Education Program Facilitator

1 day ago

Kollam, Kerala, India beBeeProgramCoordinator Full time ₹ 90,00,000 - ₹ 1,20,00,000

About our organization:

We make high-quality education accessible and affordable worldwide by collaborating with top-tier universities.

We offer short courses, degree programs, and senior executive programs to help individuals learn new skills and transform their lives, companies, and organizations.

Our mission is to provide a seamless learning experience.

Role Overview:

The Program Coordinator ensures the smooth operation of our programs.

Key Responsibilities:

  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal communication skills are essential.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools.
  • Adaptable: Ability to work in a fast-paced environment with flexibility and a positive attitude.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

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