
Technical Operations Manager
4 days ago
About the Role
Job Summary
We are seeking a Technical Operations Manager to lead our post-sales operations. The ideal candidate will act as a bridge between customers, technical teams, and sales teams, driving successful software implementation and customer retention.
Key Responsibilities
- Lead and manage the post-sales technical team, assigning and monitoring activities.
- Oversee software installation, configuration, and successful customer onboarding.
- Plan and execute training schedules for customers and internal teams.
- Monitor training delivery, collect feedback, and ensure documented customer confirmation.
- Collaborate with the sales team to support training targets, implementation, and pending payments.
- Work closely with clients to address technical queries and ensure smooth adoption of solutions.
- Ensure timely submission of reports and maintain documentation of post-sales activities.
- Support subscription renewals through effective customer engagement and post-sales actions.
Required Skills and Qualifications
- Bachelor's degree in Mechanical/Production/Tool Engineering or related field.
- 3+ years of experience in post-sales support, technical management, or application engineering in CAD/CAM, CNC machining, or related industry.
- Strong knowledge of CNC machining processes, CAM software, and manufacturing workflows.
- Proven team management, planning, and client-handling experience.
- Excellent communication, coordination, and problem-solving skills.
- Proficiency in MS Office and CRM tools.
What We Offer
- Opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.
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