Technical Operations Manager

4 days ago


Delhi, Delhi, India beBeeTechnicalOperations Full time ₹ 12,00,000 - ₹ 15,00,000

About the Role

Job Summary

We are seeking a Technical Operations Manager to lead our post-sales operations. The ideal candidate will act as a bridge between customers, technical teams, and sales teams, driving successful software implementation and customer retention.

Key Responsibilities

  • Lead and manage the post-sales technical team, assigning and monitoring activities.
  • Oversee software installation, configuration, and successful customer onboarding.
  • Plan and execute training schedules for customers and internal teams.
  • Monitor training delivery, collect feedback, and ensure documented customer confirmation.
  • Collaborate with the sales team to support training targets, implementation, and pending payments.
  • Work closely with clients to address technical queries and ensure smooth adoption of solutions.
  • Ensure timely submission of reports and maintain documentation of post-sales activities.
  • Support subscription renewals through effective customer engagement and post-sales actions.

Required Skills and Qualifications

  • Bachelor's degree in Mechanical/Production/Tool Engineering or related field.
  • 3+ years of experience in post-sales support, technical management, or application engineering in CAD/CAM, CNC machining, or related industry.
  • Strong knowledge of CNC machining processes, CAM software, and manufacturing workflows.
  • Proven team management, planning, and client-handling experience.
  • Excellent communication, coordination, and problem-solving skills.
  • Proficiency in MS Office and CRM tools.

What We Offer

  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.

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