Strategic Client Relationship Manager

12 hours ago

Chennai, Tamil Nadu, India beBeeClientAccountManager Full time US$ 91,523 - US$ 1,42,009

Job Overview:

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Seeking a results-driven Client Account Manager to oversee a portfolio of US-based enterprise clients, focusing on post-sale client engagement, renewal management, and expansion opportunities.

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Key Responsibilities:

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  • Portfolio Management: Manage and grow relationships with approximately 400 U.S. accounts, including long-term contract clients and those requiring active renewal management.">
  • Retention & Growth: Drive renewals and identify opportunities for account expansion and cross-selling using consultative sales approaches to align with client business goals.">
  • Customer Engagement: Act as a trusted advisor by conducting regular business reviews, presenting performance insights, and advocating for client needs.">
  • Internal Collaboration: Coordinate across departments to ensure seamless client experiences.">
  • Sales Forecasting: Monitor usage trends and account health to forecast renewals and upsell opportunities accurately.">
  • Documentation & Reporting: Maintain up-to-date client records and activity tracking within CRM systems.">
  • Industry Insight: Stay current with industry trends and regulations, translating them into actionable insights and service enhancements for clients.">
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Required Skills and Qualifications:

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  • 5+ years of experience in a B2B client-facing role with a strong background in account management or enterprise sales.">
  • Proven ability to manage complex sales cycles and multiple stakeholders.">
  • Experience in SaaS, regulatory compliance solutions, or subscription-based services is preferred.">
  • Demonstrated track record of exceeding growth and retention targets.">
  • Strong analytical skills with a focus on problem-solving and value-based negotiation.">
  • Familiarity with Salesforce, CRM platforms, and account management tools.">
  • Willingness to travel nationally and occasionally internationally.">
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Attributes for Success:

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  • Client-Focused: Deep curiosity about client goals and a proactive approach to aligning services with business outcomes.">
  • Goal-Oriented: Driven by targets and outcomes, with a consistent record of meeting or exceeding KPIs.">
  • Strong Communicator: Excellent written and verbal communication skills, including experience with proposals and client presentations.">
  • Organized & Self-Driven: Skilled in time management and able to juggle multiple priorities effectively.">
  • Collaborative: Team player who works well across functions to ensure unified client support.">
  • Adaptive: Comfortable in a dynamic environment, adjusting to evolving client needs and market trends.">

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