IT Support Specialist
3 weeks ago
Job Summary
This role involves providing technical support to YOUBB Employees. The ideal candidate will be responsible for resolving issues, problem-solving, and ensuring data security.
Key Responsibilities
- Provide technical assistance to employees via various communication channels.
- Set up new user accounts, manage passwords, and prioritize multiple cases simultaneously.
- Establish a good working relationship with internal staff and other professionals.
- Work in shifts, including night shifts, and be available on demand.
- Develop effective communication skills and adapt to changing situations.
- Track and resolve client queries within the required timeframe.
- Identify and address unique or recurring customer problems.
- Create supporting documents for training delivery.
Technical Requirements
- Database management: Oracle PL/SQL, MySQL, SQL Server, PostgreSQL.
- Scripting languages: Perl, PHP, Unix Shell scripts (ksh, csh, bash, sh, and others), Python.
- Programming languages: C, C++, Java, JavaScript.
- Client-side technologies: HTML, CSS, JavaScript, jQuery.
- Web server technologies: Apache Tomcat.
- Development tools: Eclipse, Git, Jenkins, Filezilla, FTP, SFTP, Seagate Report, Visual Studio, HeidiSQL.
Qualifications and Experience
- B.E., B.TECH, MCA degree.
- Fresher or minimum 1 year of experience.
- Ability to work in shifts.
Location
Surat
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