IT Support Specialist

3 weeks ago


Surat, Gujarat, India YOU Broadband India Limited Full time

Job Summary

This role involves providing technical support to YOUBB Employees. The ideal candidate will be responsible for resolving issues, problem-solving, and ensuring data security.

Key Responsibilities

  • Provide technical assistance to employees via various communication channels.
  • Set up new user accounts, manage passwords, and prioritize multiple cases simultaneously.
  • Establish a good working relationship with internal staff and other professionals.
  • Work in shifts, including night shifts, and be available on demand.
  • Develop effective communication skills and adapt to changing situations.
  • Track and resolve client queries within the required timeframe.
  • Identify and address unique or recurring customer problems.
  • Create supporting documents for training delivery.

Technical Requirements

  • Database management: Oracle PL/SQL, MySQL, SQL Server, PostgreSQL.
  • Scripting languages: Perl, PHP, Unix Shell scripts (ksh, csh, bash, sh, and others), Python.
  • Programming languages: C, C++, Java, JavaScript.
  • Client-side technologies: HTML, CSS, JavaScript, jQuery.
  • Web server technologies: Apache Tomcat.
  • Development tools: Eclipse, Git, Jenkins, Filezilla, FTP, SFTP, Seagate Report, Visual Studio, HeidiSQL.

Qualifications and Experience

  • B.E., B.TECH, MCA degree.
  • Fresher or minimum 1 year of experience.
  • Ability to work in shifts.

Location

Surat



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