ServiceNow Implementation Specialist

3 days ago


Chennai, Tamil Nadu, India Gsparks Technology Services Private Limited Full time

**Job Title:** ServiceNow Implementation Specialist

Gsparks Technology Services Private Limited is seeking a highly skilled ServiceNow Implementation Specialist to conduct an assessment of our existing ServiceNow implementation. The successful candidate will have expertise in IT service management, vendor risk management, security operations, and asset management.

Key Responsibilities:

  • Conduct a detailed assessment of our ServiceNow implementation
  • Analyze and document workflows, integrations, and service request management
  • Evaluate the Service Catalogue and propose enhancements
  • Assess the current ITSM implementation and provide improvement recommendations
  • Review Vendor Risk Management (VRM) module for Vendor Management and suggest optimization strategies
  • Analyze SecOps (Security Incident Management) capabilities and identify gaps
  • Document the current state of IP Address Management (IPAM), which is currently not implemented
  • Review the Asset Management process, which is currently managed manually in ServiceNow, and propose automation strategies
  • Evaluate CMDB, which is manually maintained in ServiceNow, and provide recommendations for automation and best practices
  • Assess custom integrations with monitoring tools and suggest improvements

Requirements:

  • 5+ years of experience in ServiceNow implementation and consulting
  • Expertise in ServiceNow ITSM, VRM, SecOps, CMDB, Asset Management, and integrations
  • Knowledge of ManageEngine and its integration capabilities
  • Experience with workflow design, service catalog development, and automation
  • Familiarity with IPAM, security incident management, and monitoring tool integrations
  • Strong analytical and documentation skills
  • Excellent communication and stakeholder management skills


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