Senior Cloud Infrastructure Specialist

Role Summary

We are seeking an experienced Solutions Architect to onboard and support customers using Managed OpenStack and Managed Kubernetes products.

The ideal candidate will have a deep understanding of cloud-native infrastructure technologies, including Kubernetes and OpenStack.

About the Role:

This role involves leading the technical onboarding process for customers using Managed OpenStack and Managed Kubernetes.

You will collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions.

In this position, you will provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies.

You will also lead and execute VMware to OpenStack migration projects, ensuring seamless transitions, minimal downtime, and optimal performance.

• Lead the technical onboarding process for customers using Managed OpenStack and Managed Kubernetes.
• Collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions.
• Provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies.
• Offer strategic guidance on OpenStack and Kubernetes architecture, including network design, storage solutions, and compute resource management.
• Educate customers on best practices for managing and maintaining OpenStack and Kubernetes infrastructure, including upgrades, monitoring, scaling and operational efficiency.
• Implement automation solutions to streamline deployments using Go, Python, Bash and CI/CD best practices.
• Troubleshoot and resolve technical issues that arise during customer onboarding and ongoing usage.
• Deliver expert services solutions to existing customers in accordance with a statement of work document in a timely fashion and with utmost attention to detail.
• Collaborate with product and engineering teams to improve the customer experience and provide feedback on features and product improvements.
• Provide continuous feedback to internal Quality Assurance teams on product usability, testing requirements and customer usage patterns.
• Deliver technical workshops, demos, and training to customers.

To be successful in this role, you will need:

• Expertise in Kubernetes: Deep knowledge of managing, deploying, and scaling cloud-native infrastructure technologies.
• Experience with Cloud-Native Technologies: A solid understanding of the cloud-native landscape, including CI/CD, containers, microservices, and cloud infrastructure management.
• OpenStack Expertise: Extensive hands-on experience with OpenStack, including deployments, operations, and optimizations. Proven ability to troubleshoot complex technical issues in a production OpenStack environment.
• Strong understanding of cloud infrastructure concepts including networking, storage, compute, and security within OpenStack.
• Automation Skills: Proficiency in writing automation scripts in Go, Python, Bash to streamline operational tasks.
• Strong understanding of infrastructure as code (IaC), configuration management tools (e.g., Terraform, Ansible), and DevOps best practices.
• Excellent communication and interpersonal skills: Ability to convey technical concepts to both technical and non-technical stakeholders.
• Proven ability to troubleshoot complex technical issues and implement effective solutions.
• 5+ years of hands-on experience with OpenStack and Kubernetes.
• Experience with managed services or SaaS platforms is a plus.
• Experience with public clouds (AWS, GCP, Azure) and hybrid cloud environments is a plus.
• Industry certifications in Kubernetes (CKA/CKAD/CKS)

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