Customer Service Representative

4 weeks ago

Greater Noida, Uttar Pradesh, India Alitudine Planning Solutions Private Limited Full time

Company Overview

Alitudine Planning Solutions Private Limited is a staffing and recruiting company providing professional services including financial and accounting, bookkeeping, payroll management, auditing, and tax planning. Our team is composed of dedicated employees working together to deliver excellent results.

Job Overview

We are seeking a skilled and customer-focused Junior Waiter to join our team. This is a full-time position requiring 1 to 3 years of experience in the hospitality industry. The ideal candidate will possess strong customer service skills and a solid understanding of food and beverage operations.

Key Responsibilities

  • Greet guests promptly and courteously, offering menus and drink recommendations as needed.
  • Accurately take food and beverage orders and relay them to the kitchen staff.
  • Serve food and beverages to guests in a timely and professional manner.
  • Ensure tables are set up correctly and maintained clean and organized throughout the dining experience.
  • Handle guest inquiries, preferences, and dietary restrictions with efficiency and courtesy.
  • Collaborate with kitchen and bar staff to ensure accurate order delivery.
  • Process guest payments promptly and provide accurate receipts.
  • Maintain a high standard of personal hygiene and appearance to meet restaurant standards.

Requirements and Skills

  • Excellent customer service skills to ensure guest satisfaction.
  • Strong knowledge of food and beverage operations including menu items, ingredients, and preparation methods.
  • Ability to resolve guest concerns or complaints professionally and efficiently.
  • Attention to detail to ensure accurate order taking and service delivery.
  • Strong verbal communication skills to effectively interact with guests and team members.
  • Ability to work cohesively with the kitchen and other staff members to ensure seamless service.
  • Efficient time management and prioritization skills to handle busy periods effectively.
  • Flexibility to adapt to changing guest needs and restaurant environments.

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