Business Continuity Manager

2 weeks ago

Ahmedabad, Gujarat, India beBeeCrisis Full time ₹ 16,00,000 - ₹ 25,30,000

Role Summary

We are seeking an experienced Crisis Manager to oversee and coordinate the response/resolution of critical incidents impacting our operations. The successful candidate will collaborate closely with senior leadership, IT teams, and stakeholders to ensure timely and effective incident resolution, minimizing business disruption.

Key Responsibilities:

  • Identify and log critical incidents based on severity and impact on business operations
  • Notify relevant stakeholders of the critical incident, establishing clear communication channels
  • Coordinate resolution efforts across multiple technical teams
  • Communicate with upper management during critical production incidents
  • Ensure shift handovers are thorough and well-documented

Functional Competencies:

  • Strong understanding of IT systems, infrastructure, and applications
  • Familiarity with industry best practices for incident management and IT service delivery
  • Strong stakeholder management skills to guide and coordinate technical and non-technical stakeholders
  • Ability to solve complex problems and adapt to changing circumstances

Qualifications:

  • 7 or more years of experience in IT operations and incident management
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Relevant certifications in IT service management are desirable

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