Zonal Collection Manager

2 weeks ago


Mumbai, Maharashtra, India Paytm Full time
About Us: Paytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform through various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. To enhance merchants' business, Paytm offers commerce services through advertising and the Paytm Mini app store. By leveraging this platform, the company offers credit services such as merchant loans, personal loans, and BNPL, sourced by its financial partners.About the Role: We are seeking a Zonal Collection Manager who can effectively handle the collections target for the assigned area. The ideal candidate will be responsible for liaising between creditors and consumers, observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.Expectations/Requirements: 1. Ensure documented feedback. 2. Ensure adequate Feet on Street availability/bucket wise/segment wise/Collection Manager/Area Collection Manager. 3. Manage productivity for fixing productivity parameters for Collection Officers/Agencies/In-house team/CM/ACM. Monitor performance against set parameters and conduct weekly reviews with CM/ACM. 4. Ensure background checks of all collection agencies hired. Identify and manage training needs of Collection Executives. Evaluate the performance of all CE Timely. 5. Hire on-roll employees, including CM/ACM. Deliver AOP Targets.Superpowers/Skills that will help you succeed in this role: 1. Demonstrated success and achievement orientation. 2. Excellent communication skills. 3. Negotiation skills - strong bias for driving results in a high-performance environment. 4. Strong relationship and leadership skills. 5. Working knowledge of computers.Education: Graduation/Post-Graduation preferred.Why join us: Paytm offers a merit-based culture that thrives on self-motivated and driven individuals who are set out to make a successful career in India's fastest-growing Fintech organization. Our agile and democratic setup gives space to creativity, offers opportunities to work at scale, and encourages diverse perspectives at all times.Compensation: If you are the right fit, we believe in creating wealth for you. With 500 million+ registered users, 21 million+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story.

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