Front Office Ambassador

4 days ago

Arpora GA IN beBeeReceptionist Full time ₹ 15,00,000 - ₹ 18,00,000
Job Overview:

A Front Office Receptionist plays a vital role in ensuring a seamless guest experience. They are the first point of contact for guests, responsible for handling reservations, managing check-in and check-out processes, and providing exceptional customer service.

Main Responsibilities:
  1. Guest Interaction: Greet guests warmly, handle inquiries efficiently, and resolve any issues promptly.
  2. Reservation Management: Process room reservations accurately, update the system, and coordinate with relevant departments.
  3. Guest Support: Provide information on hotel services, facilities, and local attractions, assist with luggage handling, and book excursions or tickets.
  4. Billing and Invoicing: Handle guest payments accurately, ensure invoices are clear, and process refunds or adjustments when necessary.
  5. Communication: Answer phone calls promptly, direct inquiries to the appropriate department, and maintain open communication with management regarding guest preferences and feedback.
  6. Front Desk Operations: Maintain a clean, organized, and presentable reception area at all times.
  7. Security Protocols: Adhere to hotel security protocols to ensure guest and hotel safety.
  8. Special Requests: Assist guests with special needs or requests, handle complaints professionally, and provide personalized service.
  9. Administrative Tasks: Update guest records, prepare reports, and complete paperwork as required.
  10. Collaboration: Work closely with other departments to deliver an exceptional guest experience.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic knowledge of computer systems and software.
  • Familiarity with hotel operations and procedures.
Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
About Us:

We are a leading hospitality company dedicated to delivering exceptional guest experiences. We offer a range of job opportunities across various departments, including front office, housekeeping, food and beverage, and more.

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