High Salary: Front Office Receptionist

Key Responsibilities 1 Guest Check-In Check-Out Greet guests upon arrival in a friendly and professional manner Check-in guests efficiently ensuring that all necessary information is collected e g ID proof reservation details Provide guests with key cards hotel information and directions to their rooms Process guest check-out and ensure all charges are accurate before finalizing the bill Handle early check-ins and late check-outs as well as special requests 2 Reservations Management Handle room reservations by phone email or through online booking platforms Update the reservation system with guest details and special requests Coordinate with housekeeping and other departments to ensure rooms are prepared for incoming guests Confirm reservations and send out reminders or pre-arrival emails as needed 3 Guest Assistance Customer Service Respond promptly to guest inquiries about hotel services facilities and local attractions Provide guests with information on hotel amenities restaurant hours spa services or transportation options Assist with luggage handling arranging transportation and booking excursions or tickets Address and resolve any guest complaints or issues escalating when necessary to management 4 Billing Payment Processing Handle guest payments accurately ensuring all charges are posted correctly Accept various payment methods including credit debit cards cash and digital payments Ensure guest invoices are clear and correct issuing receipts upon payment Process refunds or adjustments when necessary in line with hotel policies 5 Communication Coordination Answer phone calls promptly and professionally directing inquiries to the appropriate department Coordinate with housekeeping maintenance and other departments to ensure guest requests are fulfilled in a timely manner Maintain communication with management regarding guest preferences complaints and other feedback Record any important guest interactions or requests in the system for future reference 6 Maintaining the Front Desk Area Keep the reception area clean organized and presentable at all times Stock and maintain a supply of brochures maps and information for guests about local attractions and services Monitor the lobby for any potential issues such as safety concerns and address them as needed 7 Security Safety Ensure guest and hotel security by following hotel security protocols including the use of guest identification for check-in Keep an eye on the premises for any unusual activities reporting any concerns to security or management Handle emergency situations calmly providing assistance to guests as needed and coordinating with appropriate authorities 8 Handling Special Requests Complaints Assist guests with any special needs or requests such as arranging transportation booking tickets or recommending local attractions Handle guest complaints professionally and promptly aiming for immediate resolution or escalating to management when necessary Provide a high level of personalized service ensuring guests feel valued and welcomed 9 Administrative Duties Maintain and update guest records in the property management system Ensure that all guest correspondence messages and deliveries are handled appropriately Prepare reports on occupancy rates room availability and other relevant data for management Complete various paperwork including guest registration forms billing records and check-out documentation 10 Teamwork Collaboration Work closely with other departments such as housekeeping food beverage and maintenance to ensure a smooth guest experience Assist colleagues with overflow tasks during busy periods ensuring efficient hotel operations Participate in hotel meetings and training sessions to stay updated on policies procedures and guest service standards Skills Qualifications Education High school diploma or equivalent required a degree or certification in hospitality management is a plus Experience Prior experience in customer service or a similar front-line role in a hotel or hospitality setting is preferred Experience with hotel reservation systems e g Opera Fidelio etc is an advantage Technical Skills Proficiency in using hotel management software e g booking systems POS systems Job Types Full-time Permanent Pay 15 000 00 - 18 000 00 per month Benefits Cell phone reimbursement Food provided Work Location In person