A Career in Customer Support

5 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Customer Service Representative

About This Role:

We are seeking a skilled and empathetic customer service representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers through live interactions.

This is a challenging yet rewarding role that requires strong problem-solving skills, critical thinking, and excellent communication abilities. You will work closely with our internal teams to resolve complex issues and provide personalized solutions to our customers.

In this role, you will have the opportunity to make a real impact on our customers' lives and help shape their experience with our company.

Key Responsibilities:
  • Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
  • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
  • Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
  • Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
  • Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
Requirements:

To be successful in this role, you will need:

  • Bachelor's Degree or Master's degree
  • 0-10+ years' experience in contact center, customer service, human resources or equivalent experience
  • Fluent communication and writing skills in English (+85%)
  • Schedule flexibility (support a 24x7 operations)
Preferred Qualifications:

The following qualifications are preferred but not required:

  • 5+ years' experience in contact center, customer service, human resources or equivalent experience
  • Basic US legislation Leave of Absence and Accommodations knowledge
  • Knowledge of US federal and state leave and disability laws
  • Experience in providing consultation and guidance on human resources, benefits, or complex employee matters
What We Offer:

We offer a competitive salary and benefits package, including:

  • A comprehensive health insurance plan
  • A 401(k) retirement savings plan
  • Tuition reimbursement program
Contact Us:

If you are passionate about delivering exceptional customer service and are ready to take your career to the next level, please submit your application today.

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