Service Desk Team Lead

Job SummaryWe are seeking a Service Desk Team Lead - IT Services to join our global organization.This role will be responsible for managing a team of service desk agents and administrators, ensuring client satisfaction through effective management of daily operations, and contributing to the development and improvement of the service desk.Key...

Milestone Technologies, Inc. is seeking a Service Desk Technician Lead to assist with Remote Support Team Management for our client. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team so candidates must be passionate about technology and can thrive in a fast paced and...

Job DescriptionAbout the JobAs the Service Desk Team Lead Remote Support, you will oversee a team of remote support analysts, ensuring the delivery of high-quality technical support to end-users. This role includes team leadership, performance management, escalations, and continuous process improvement in a remote support environment.As a Service Desk Team...

Job Summary We are seeking a skilled Consultant – Service Desk Lead to join our team. The successful candidate will have 3-5 years of experience in service desk operations and excellent communication skills. The ideal candidate will be responsible for leading a team of Service Desk Agents, providing technical support, and ensuring high-quality customer...

We are seeking a highly skilled and experienced IT professional to fill the role of Team Lead at The Hackett Group. As a key member of our IT team, you will be responsible for leading and managing our service desk operations, providing technical support and guidance to our employees, and overseeing various IT projects.About the TeamOur IT team is dedicated...

We are seeking a highly skilled and experienced Service Desk Lead to join our team at Genpact. As a Service Desk Lead, you will be responsible for providing exceptional customer service and technical support to our clients. You will work closely with our IT infrastructure technical teams to resolve complex technical issues and ensure seamless delivery of...

Job OverviewWe are seeking a Customer Service Team Lead at AmplifAI to join our team and drive client retention by maximizing the value clients derive from our solutions. This role involves leading a team of service desk analysts, managing incident tickets, and communicating issue status to clients. Key skills required include strong organizational and...

About the RoleAs a Team Lead for Managed Services Client Service Desk, you will be responsible for leading a team of service desk employees in delivering exceptional client experiences. This role requires strong leadership skills, excellent communication abilities, and a passion for driving process improvements.

Consultant – Service Desk Lead Location: Hyderabad Experience: 3-5 years Very good Communication Required – Communication round will be involved Immediate joiners Preferred. Kindly share resume to with Sub of "Service Desk" along with notice period. Responsibilities · The level 2 point of contact for tier 1 Service Desk Agents · Responsible...

The Hackett Group is seeking a highly skilled Service Desk Director to oversee our service desk operations. As a key member of our team, you will be responsible for managing our service desk, ensuring high customer satisfaction, and resolving technical issues efficiently.**Job Summary:**We are looking for a seasoned professional with strong technical skills...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

Consultant – Service Desk LeadLocation: HyderabadExperience: 3-5 yearsVery good Communication Required – Communication round will be involvedImmediate joiners Preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "Service Desk" along with notice period.Responsibilities· The level 2 point of contact for tier 1 Service Desk Agents·...

Consultant – Service Desk Lead Location: HyderabadExperience: 3-5 yearsVery good communication required - Communication round will be involvedImmediate joiners preferred.Responsibilities:The level 2 point of contact for tier 1 Service Desk Agents. Responsible for second-level advisor and internal support, setting up, testing, upgrading, troubleshooting,...

Job Title: Senior IT Service Desk SpecialistJob Summary: We are looking for an experienced Senior IT Service Desk Specialist to join our team. The successful candidate will be responsible for leading the IT helpdesk operations, managing the service desk, and ensuring technical support for our employees.Responsibilities:Lead the IT Helpdesk Operations: Manage...

Key ResponsibilitiesManage a team of junior service desk agents and administrators, ensuring effective resource allocation and achievement of key performance indicators (KPIs).Contribute to the management of tickets or calls logged at the service desk, ensuring accurate registration and categorization.Take ownership of incident resolution, collaborating with...

Welcome to Warner Bros. Discovery, where we bring characters to life and create what's next.Your New RoleAs a Service Desk Operations Lead, you will be responsible for delivering world-class customer service to internal and external stakeholders while adhering to company policies and procedures.Diligently monitor key performance indicators (KPIs) such as...

About UsNTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest heavily in research and development, driving innovation and growth in the digital space.Our Commitment to Diversity and InclusionWe pride ourselves on being an Equal Opportunity Employer, committed to creating a workplace culture that...

About the RoleZensar is seeking an IT Service Desk Manager to oversee our IT service desk operations. As an IT Service Desk Manager, you will be responsible for managing our IT service desk team and ensuring that we provide high-quality support to our clients.You will be responsible for monitoring the performance and capacity of our computer systems and IT...

About NTT DATA Global Delivery Services LimitedNTT DATA is a leading provider of digital and AI infrastructure. We are committed to helping clients innovate, optimize and transform for long-term success.Job OverviewThe Integrated Services - Service Desk Technician (L1) role provides first line support to resolve customer queries, complaints, basic problem...

We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point...