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Senior IT Service Desk Specialist
2 weeks ago
Job Title: Senior IT Service Desk Specialist
Job Summary: We are looking for an experienced Senior IT Service Desk Specialist to join our team. The successful candidate will be responsible for leading the IT helpdesk operations, managing the service desk, and ensuring technical support for our employees.
Responsibilities:
- Lead the IT Helpdesk Operations: Manage the service desk, monitor response times, and ensure high customer satisfaction.
- Provide Technical Support: Offer hardware and software support as necessary, manage and maintain the Office 365 environment, and provide technical support for Windows 10 & 11, O365, Outlook, mobile devices, networking, and printers.
- Develop Reports: Create daily, weekly, and monthly reports on help desk productivity and keep abreast of changes and trends in system information and technology updates.
Requirements:
- Strong Technical Skills: Knowledge of Office 365, Microsoft Security and Compliance Portal, ITSM tools, and ITIL processes.
- Excellent Communication Abilities: Effective communication with customers, colleagues, and management.
- Leadership Skills: Ability to lead and motivate the team.
