Reliability Engineering Leadership Position

2 days ago


Mumbai, Maharashtra, India Netcore Cloud Full time

We are seeking a seasoned leader for our SRE & Application Support division at Netcore Cloud.

Company Overview

Innovation is the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes.

Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. Our engineering team tackles complex challenges that come with scaling high-performance systems. We thrive on versatility and speed, employing advanced tech stacks such as Kafka, Storm, RabbitMQ, Celery, RedisQ, and GoLang, all hosted robustly on AWS and GCP clouds.

About the Job

We are seeking a seasoned leader for our SRE & Application Support division, overseeing the reliability, scalability, and efficient operation of our martech tools built on open-source frameworks. This role will play a key part in maintaining the operational stability of our products on Netcore Cloud's infrastructure, ensuring 24/7 availability, and driving incident management.

The ideal candidate will combine strong leadership abilities with a deep understanding of site reliability, automation, performance monitoring, and application support, delivering world-class service to our clients and partners.

Responsibilities
  • Lead the Site Reliability Engineering (SRE) team to design and implement robust systems ensuring uptime, scalability, and security.
  • Develop and maintain strategies for high availability, disaster recovery, and capacity planning of all Martech tools.
  • Advocate and apply the principles of automation to eliminate repetitive tasks and improve efficiency.
  • Establish and refine Service Level Objectives (SLOs), and Service Level Agreements (SLAs) in collaboration with product and engineering teams.
Requirements
  • 8+ years of experience in SRE, DevOps, or Application Support roles, with at least 3 years in a leadership position.
  • Proven track record of managing systems on open-source frameworks and cloud platforms such as NetcoreCloud or similar.
  • Demonstrated expertise in incident management, post-mortem analysis, and improving mean time to recovery (MTTR).
Estimated Salary

$160,000 - $220,000 per year, depending on qualifications and location.



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