IT Systems Administrator Role

20 hours ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Technical Infrastructure Specialist

Overview:

A highly skilled technical infrastructure specialist is required to oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.

Key Responsibilities:

  • Manage and maintain desktops, laptops, and other end-user devices throughout the organization.
  • Determine and resolve issues related to Windows and MacOS applications, networking problems, and troubleshoot basic network connectivity issues in LAN/WAN environments.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Desktop Central, Jamf Business, and Freshservice reporting tools.
  • Coordinate and implement the installation of client- and department-specific applications and systems, including vendor-specific software and applications.
  • Proactively escalate tickets to senior team members or specialists and actively monitor the onboarding pipeline and ticket queues.
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks, and perform user reviews monthly.
  • Research and identify solutions to software and hardware issues and prioritize and manage multiple open issues simultaneously.
  • Be dependable, accountable, and responsive to customer and business needs, willing to be on call to support critical issues.
  • Provide troubleshooting and technical support for cloud applications and productivity tools, and deliver on-site support for office technology.

Required Skills and Qualifications:

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central, Mobile Device Management tools, endpoint security tools, VOIP call center suites, teleconferencing systems, communication tools, infrastructure components, and wireless networks.
  • Proficient in system maintenance, updates, and patch management, strong troubleshooting skills, and ability to implement and manage security protocols.
  • Knowledge of hardware maintenance, expertise in server management, technical troubleshooting and problem-solving capabilities, and organized adaptability.
  • Solid communicator with the ability to provide professional documentation, and basic Linux knowledge is optional.

Additional Information:

This role requires a high level of technical expertise, as well as excellent communication and problem-solving skills. The ideal candidate will have experience working in a fast-paced IT environment and be able to work effectively in a team.

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