
Hostel Operations Manager
3 days ago
Role Overview:
This is a leadership position within the hostel operations department. The ideal candidate will have a proven track record of success in leading teams, managing vendors, and driving outcomes through others.
Job Responsibilities:
- Develop and implement a comprehensive hostel operations strategy that aligns with institutional goals.
- Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth and student-friendly operations.
- Collaborate with the Programme Director and Parent Affairs Team to maintain proactive and transparent communication with parents.
- Act as the primary escalation point for student and parent concerns related to residential life.
- Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
- Review and approve SOPs, incident reports, safety checks, and compliance protocols.
- Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
- Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
- Track KPIs and use data-driven insights to improve processes and policies.
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