Senior Regional Demand Operations Expert

6 days ago

Kozhikode, Kerala, India beBeeManager Full time ₹ 2,40,00,000 - ₹ 2,60,00,000
Regional Demand Operations Manager

We are seeking a seasoned regional demand operations manager to bridge local vendors, SPOCs, and central IT. This individual will drive standardized service delivery, compliance, and operational excellence.

Role Overview

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.

  • The manager will act as a liaison between local business SPOCs/vendors and central IT.
  • They will ensure local IT services are standardized under corporate control.
  • Overseeing procurement processes, they will ensure PRs/POs are created and processed accurately.
  • They will coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensuring compliance with local/regional regulations, including contract and legal requirements.
  • Aligning regional IT setups with global standards and processes.
  • Providing troubleshooting and coordination support for non-standard applications and issues.
  • Acting as an escalation point for SPOCs facing complex IT/service challenges.
  • Supporting contract management and monitoring vendor performance.
  • Maintaining documentation, reporting, and compliance records for regional services.
Required Skills & Experience
  • A minimum of 15 years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.
Preferred
  • Exposure to ERP systems for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

This is a senior-level position that requires strategic thinking and leadership abilities. The ideal candidate will have a strong track record of driving operational excellence and delivering results-oriented solutions.

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