Senior Quality Excellence Manager

2 weeks ago


Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Key to our success as a software delivery organization is the effective management of quality. We are seeking an experienced Quality Assurance Lead who can ensure the highest quality of our solutions through the implementation of robust quality metrics, process maturity and continuous improvement initiatives.

Main Responsibilities:
  • Develop and track quality metrics, manage deviations, ensure compliance with standards, conduct regular audits and oversee QA Key Performance Indicators (KPIs) to drive performance excellence.
  • Maintain complaint and non-conformance processing, monitor risk, analyze problem logs and apply best practices in development, testing, version control and defect management.
  • Lead strategic quality planning, implementation and continuous improvement across projects and programs.
  • Drive root cause analysis and facilitate corrective and preventative actions.
  • Collaborate across functions to drive quality excellence and deliver training on quality-related topics.
Requirements:
  • A deep understanding of Software Development Life Cycle (SDLC) processes and methodologies, including Agile, Kanban and Scrum.
  • Expertise in Quality Management activities, including audits and assessments.
  • Experience in implementing process maturity in product/service environments.
  • Ability to define and execute quality metrics, analysis and reporting.
  • Strong knowledge and experience in IT service management operations.
  • Analytical, problem-solving and decision-making skills along with effective communication.
  • Certifications in ITIL, CMMI or Lean Process will be an added advantage.


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