Telecom Network Support Specialist

1 week ago

Nellore, Andhra Pradesh, India beBeeTelecom Full time ₹ 2,50,000 - ₹ 6,00,000

Job Title:

">Telecom Network Support Specialist">

About the Role:

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Our organization is seeking a motivated and skilled Telecom Network Support Specialist to join our Voice NOC & Technical Assistance Center (TAC) team. The ideal candidate will have strong knowledge of telecom hardware, VoIP protocols, and network management tools.

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Key Responsibilities:

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  • ">
  • Provide end-to-end support for telecom services from ticket creation to resolution.">
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.">
  • Diagnose VoIP call issues including ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, and Toll-Free.">
  • Monitor and manage network entities such as routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.">
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.">
  • Collaborate with vendors on T1/T3 circuits and conduct head-to-head testing on transport layers.">
  • Investigate and resolve fraud-related cases by analyzing SIP/SS7 traces, CDRs, and switch logs.">
  • Ensure SLA adherence and provide timely updates to customers and vendors.">
  • Troubleshoot VoIP features including answering rules, music on hold, calling card services, etc.">
  • Work in a 24/7 rotational environment ensuring minimal service disruption.">

Requirements:

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  • ">
  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.">
  • Familiarity with telecom hardware such as Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.">
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.">
  • Excellent communication skills (oral & written).">
  • Strong analytical and problem-solving abilities.">
  • Ability to quickly learn and adapt to internal tools & applications.">
">

Why Join:

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  • ">
  • Opportunity to work on global telecom operations with exposure to the latest voice technologies.">
  • Clear growth track in VoIP, NOC, and TAC domains.">

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