Business Analytics Lead

1 week ago


Chandigarh, Chandigarh, India Teleperformance Full time

Job Summary

We are seeking an experienced Business Analytics Lead to join our team at Teleperformance in Mohali or Mumbai (Thane). This role involves providing critical business insights to drive key decisions and strategic initiatives.

About the Role

The successful candidate will be responsible for preparing daily Management Information System (MIS) reports, including attrition, shrinkage, SLA, and AHT. Additionally, they will handle Command Centre management, data compilation, and analysis.

The ideal candidate should have exposure to Excel, with experience in creating dashboards, presentations, graphs, and analytical reports. They should also be self-sufficient in extracting insights from large datasets.

Key Responsibilities

  • Preparing daily MIS reports to support business decision-making
  • Handling Command Centre operations, data analysis, and reporting
  • Developing and maintaining dashboards, presentations, and reports using Excel
  • Providing insights and recommendations to stakeholders

Requirements

  • Bachelor's degree in a quantitative field (e.g., mathematics, statistics)
  • 4+ years of experience in business analytics or a related field
  • Excellent analytical, problem-solving, and communication skills
  • Proficiency in Excel and ability to learn new tools quickly

Work Environment

This is a full-time position, and the selected candidate will be required to work varied shifts within a day environment. Flexible working hours and rotational schedules may be considered.

Compensation Package

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additional benefits include health insurance, retirement plans, and paid time off.



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