Senior Technology Support Specialist

3 days ago

Gurgaon, Haryana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

We are seeking a highly skilled Technical Support Specialist to join our team.

Job Description:

As a Technical Support Specialist, you will be responsible for providing technical support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing. This includes identifying and resolving issues in a timely and high-quality manner, working directly with clients to understand and resolve issues, and liaising with delivery teams to ensure readiness for new platform releases.

Required Skills and Qualifications:

  • University graduate or equivalent with a background in computer science.
  • Ability to read and trace Java, C++, and/or scripting languages.
  • Possess the understanding of PAAS and implementation with OpenShift.
  • Experience or high motivation to pick up cloud implementation on AWS.
  • Experience in handling client issues and expectation management.
  • Experience in Application Support, software development, and deployment (SDLC).
  • Good Unix skills, including scripting experience.
  • Experience of XML and XSLT.
  • Experience of databases, including SQL scripting, preferably but not limited to Oracle.
  • Good understanding of messaging platforms and protocols like FIX and IBM MQ.
  • Understanding of networking principles, its practical uses, and basic troubleshooting.
  • Experience in encrypted connectivity channels utilizing SSL and TLS.
  • Have experience of working in the Finance Industry.
  • Knowledge of the Financial OTC Derivative and FX products.
  • Good understanding of Application Support processes.
  • Awareness of Derivatives products and post-trade processing.
  • Be flexible regarding hours, including weekends and public holidays.

Benefits:

Our company offers a dynamic work environment, opportunities for growth and development, and competitive compensation packages.

Others:

If you have a strong passion for technology and a keen interest in problem-solving, we encourage you to apply for this exciting opportunity.

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