Performance Manager
4 weeks ago
Job Summary
The Performance Manager HRSS plays a critical interface role between internal customers, translating business priorities into services offered by GES HRSS.
Key responsibilities include initiating new services, optimizing current services for higher efficiency and cost savings, identifying opportunities for GES HRSS, and implementing and coordinating projects.
As a Subject Matter Expert in a functional area (Service Delivery Unit), the Performance Manager advises SDU leads and Transformation Managers on automation and improvements.
With data analytics, reports, and dashboards, the Process Performance Manager identifies inefficiencies and suggests improvements to KPIs in processes and tools used.
Key Responsibilities:
- Monitor and examine trends in process performance with data analytics and process mining tools.
- Combine information from process mining and data mining to identify opportunities for process automation and improvements.
- Reduce variations in the process by analyzing deviations from the standard process.
- Provide process expertise in global projects.
- Develop and maintain the KPI framework within GES HRSS.
- Review the impact and risks of needed and proposed changes of GES HRSS processes and tooling.
- Be the focal point for questions related to processes and tools within HRSS.
- Ensure business requirements are being met from an end-to-end perspective.
- Challenge local processes and guide the change towards a global standardized way of working.
- Follow relevant external developments and maintain state-of-the-art knowledge and capabilities.
- Conduct external peer reviews and benchmarking studies.
Requirements:
- Excellent network builder in multi-national business organizations.
- Minimum of 3 years of experience working in large global ICT or Shared Services environments.
- Good understanding of data analytics, dashboards building, automation, and process performance management.
- Excellent verbal and written communication skills.
- Able to collaborate across multiple stakeholders, departments, and countries.
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